Terms of Use for Consumers

1. About RankRack

RankRack is an independent platform for discovering, comparing and reviewing businesses that provide hosting and related technology services. These may include game-server hosting, web hosting, VPS/VDS, dedicated servers, cloud services, colocation and similar services.

In these Terms:

• "RankRack", "we", "us" or "our" means RankRack Ltd, a company registered in England and Wales under company number 17378395, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
• "Platform" means Rank-Rack.com, its subdomains, applications, features, content and services operated by us.
• "Consumer", "you" or "your" means an individual who accesses or uses the Platform primarily for purposes outside their trade, business, craft or profession.
• "Provider" means a hosting or related service provider listed or reviewed on RankRack.
• "Content" means reviews, ratings, comments, reports, images, evidence, profile information and any other material submitted to the Platform.

Separate terms may apply to Providers, business accounts, paid memberships, API access and other commercial services.

2. What RankRack Does

RankRack helps consumers research Providers and share genuine service experiences. Depending on availability, the Platform may provide:

• Provider profiles and service information.
• Consumer reviews and ratings.
• Search, filtering and comparison tools.
• Information about pricing, locations, features, performance or support.
• Provider responses and verification indicators.
• Links to Providers or third-party services.

RankRack is an information and review platform. Unless we expressly state otherwise, we do not sell, operate, resell or provide the hosting services listed on the Platform and are not a party to contracts between consumers and Providers.

3. Eligibility

You must be at least 18 years old to create an account, submit a review or otherwise contribute Content to RankRack.

By creating an account, you confirm that:

• You are legally able to enter into these Terms.
• The information you provide is accurate and belongs to you.
• You are using the Platform for lawful purposes.
• You are not creating an account for someone else without lawful authority.

People under 18 may not create an account or submit Content. We may remove an account if we reasonably believe this requirement has not been met.

4. Your Account

Some features require a personal account. Unless we approve otherwise, you may hold only one consumer account.

You must:

• Keep your account information accurate and up to date.
• Choose a suitable display name that does not impersonate another person or falsely suggest that you represent RankRack or a Provider.
• Keep your password, verification codes and login details secure.
• Tell us promptly if you believe your account has been accessed without permission.
• Accept responsibility for activity carried out through your account where caused by your failure to protect your login details.

You must not sell, transfer, lend or share your account. We may ask you to verify your email address, identity or service experience where reasonably necessary to protect the Platform or investigate Content.

5. Acceptable Use

You may use RankRack to browse information, compare Providers, contribute genuine reviews, report concerns and use other features made available to you.

You must not:

• Break any applicable law or encourage unlawful activity.
• Post fake, misleading, fabricated or manipulated reviews.
• Submit a review where you have not had a genuine and relevant experience with the Provider.
• Offer, request or accept payment, gifts or another benefit for a review unless the arrangement is lawful, disclosed and permitted by our Guidelines for Reviewers.
• Coordinate reviews or ratings to artificially improve or damage a Provider's reputation.
• Post threats, harassment, hate, discriminatory abuse, obscene material or unlawful defamatory content.
• Reveal passwords, authentication tokens, payment-card details, private customer information or other sensitive information.
• Upload malware, exploit code or anything intended to damage, disrupt or gain unauthorised access to a system.
• Test or bypass the Platform's security without our written permission.
• Use bots, scripts, scraping, data-mining or other automated methods to access or collect Platform data without our prior written permission, except where applicable law does not allow us to prohibit it.
• Reverse engineer, decompile or attempt to extract non-public source code except where the law expressly permits this.
• Use RankRack Content, data or functionality to train an artificial-intelligence model or build a competing dataset or service without our written permission.
• Use the Platform for unsolicited advertising, affiliate spam, recruitment or other unauthorised commercial promotion.
• Misrepresent your identity, experience, relationship with a Provider or reason for submitting Content.
• Abuse our employees, contractors, moderators, Providers or other users.

6. Rules for Reviews and Other Content

All reviews must comply with our Guidelines for Reviewers. In particular, your review should:

• Describe your own genuine and recent experience.
• Identify the correct Provider and, where useful, the relevant service type.
• Be honest, fair and based on matters you can reasonably support.
• Distinguish facts from opinions and avoid exaggerating technical claims.
• Avoid personal information, confidential data and security-sensitive details.
• Disclose any relevant incentive, close relationship, employment or other conflict of interest.
• Be updated when a material issue is resolved if the original review would otherwise become misleading.

You remain responsible for your Content. A review is your opinion and does not become RankRack's statement merely because it appears on the Platform.

7. Evidence and Verification

We may ask for reasonable evidence that you used or attempted to use a Provider. Evidence might include an order reference, invoice, service identifier, support correspondence or other relevant material.

When providing evidence:

• Send it only through the method we specify.
• Remove payment-card details, passwords, API keys and unrelated personal information.
• Do not submit documents that you are not entitled to share.
• Make sure the evidence is genuine and has not been misleadingly altered.

Verification confirms only that we completed the stated check. It does not guarantee that every claim in a review is correct or that the Provider offers a particular level of service.

8. Content Moderation

We may use automated tools, manual review or a combination of both to detect fraud, abuse and breaches of these Terms or our policies.

Where reasonably necessary, we may:

• Delay, restrict or remove Content.
• Ask for clarification or supporting evidence.
• Edit formatting or remove personal, confidential or security-sensitive information without changing the substance of a review.
• Mark Content to explain verification, incentives or another relevant context.
• Limit an account's ability to post, comment, react or report.
• Suspend or close an account.
• Preserve or disclose information where required or permitted by law.

We do not promise to review every item before publication. The fact that Content remains visible does not mean RankRack endorses it or has confirmed every statement it contains.

We apply our moderation standards independently. A Provider's free or paid status must not determine whether a review is accepted, removed or given greater weight.

9. Reports, Complaints and Appeals

Consumers and Providers may report Content they reasonably believe is illegal or breaches our policies. Reports must be made honestly and must not be used to intimidate reviewers or suppress legitimate criticism.

Where applicable, we will provide a way to:

• Report potentially illegal or policy-breaking Content.
• Complain about relevant moderation decisions.
• Appeal an eligible decision where you believe we made a mistake.
• Provide information needed for us to assess the matter.

We may reject abusive, repetitive, manifestly unfounded or bad-faith reports. We may also refer credible threats, fraud, child sexual exploitation or abuse material, or other suspected criminal conduct to the appropriate authorities where required or permitted by law.

10. Ownership of Your Content

You retain ownership of the Content you create. You confirm that:

• You created it or have all rights and permissions needed to submit it.
• Its publication and our permitted use of it will not infringe another person's rights.
• It complies with these Terms and our policies.

You are responsible for claims arising from Content you submit, but nothing in these Terms makes you responsible for losses that the law does not permit us to transfer to you.

11. Permission to Use Your Content

When you submit Content, you grant RankRack a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, moderate, publish, translate, distribute and display that Content for the following purposes:

• Operating and improving RankRack.
• Displaying reviews on Provider profiles, search results and comparison pages.
• Making Content available through authorised integrations or APIs.
• Promoting RankRack or illustrating how the Platform works.
• Detecting fraud, enforcing our policies and complying with law.

This licence allows us to make technical or presentational changes, such as resizing an image, correcting layout or displaying an excerpt. It does not allow us to materially misrepresent the meaning of your review.

The licence continues for as long as the Content is published and for a reasonable period afterwards for backups, legal compliance, fraud prevention and dispute records. Content already shared through a lawful third-party integration may remain in third-party caches or archives outside our control.

12. RankRack Content and Intellectual Property

RankRack and its licensors own or are authorised to use the Platform's software, branding, designs, databases, compilation, text, graphics and other intellectual property, excluding Content owned by users or Providers.

We give you a limited, revocable, non-exclusive and non-transferable permission to access and use the Platform for personal, non-commercial purposes in accordance with these Terms.

You may share links to public RankRack pages, provided you do not:

• Suggest an endorsement, partnership or verification that does not exist.
• Copy a substantial part of our database or republish reviews as your own service.
• Remove attribution or alter ratings in a misleading way.
• Frame or reproduce the Platform in a way that confuses users about who operates it.

13. Provider Information, Rankings and Comparisons

Provider profiles may include information supplied by Providers, users, public sources or third-party data services. Prices, specifications, locations, stock, offers, performance and service terms can change quickly.

You should confirm important information directly with the Provider before buying or changing a service.

Rankings and comparison results may be influenced by disclosed factors such as:

• Review scores and the number, age or reliability of reviews.
• The filters and preferences selected by the user.
• Service category, location, price or feature information.
• Data completeness, verification or availability.
• Clearly labelled sponsorship or featured placement, where offered.

Paid membership, advertising or featured placement does not allow a Provider to buy a better review score, remove legitimate criticism or control moderation outcomes. We will distinguish promotional placements from independent ratings or organic results where required by law.

14. No Endorsement or Hosting Guarantee

A listing, claimed profile, verification badge, award, ranking or review score does not by itself mean that RankRack endorses a Provider or guarantees its services.

RankRack cannot guarantee:

• That every review or Provider statement is complete, accurate or current.
• A Provider's uptime, latency, security, support quality or financial stability.
• That a service will work with your software, hardware, game, location or intended use.
• That a Provider will honour a price, promotion, refund or service commitment.
• That reviews predict the experience you will receive.

You remain responsible for assessing whether a Provider is suitable and for reading its contract, acceptable-use rules, service-level agreement, renewal terms and refund policy.

15. Third-Party Websites and Services

RankRack may link to Provider websites, payment services, social networks or other third-party services. Those services have their own terms and privacy practices.

Unless expressly stated:

• RankRack does not control third-party websites or services.
• A link does not mean that we endorse or guarantee the third party.
• Any purchase or contract is between you and the relevant Provider or third party.
• Complaints about a hosting purchase should normally be directed to the Provider first.

If RankRack receives a commission or another benefit from a link, advertisement or placement, we will provide an appropriate disclosure where required.

16. Privacy and Platform Data

We process personal information in accordance with our Privacy Policy and Cookie Policy. Those policies explain what we collect, why we use it, how long we keep it and the rights available to you.

We may generate aggregated or anonymised statistics about Platform activity. Where information is genuinely anonymous and no longer identifies an individual, it is not personal data.

Do not treat public reviews as private communications. Public Content may be viewed, quoted, indexed or cached by search engines and other third parties.

17. Availability and Changes to the Platform

We aim to keep RankRack reliable, but we do not promise uninterrupted or error-free access. We may maintain, update, restrict or discontinue features for security, legal, operational or business reasons.

Where a change materially reduces a service you reasonably rely on, we will provide reasonable notice where practical, unless urgent action is needed for security, fraud prevention, legal compliance or circumstances outside our control.

You are responsible for maintaining a suitable internet connection, browser and device.

18. Suspension and Account Closure

We may restrict, suspend or close your account where we reasonably believe that:

• You have seriously or repeatedly breached these Terms or our policies.
• Your account or activity creates a security, fraud or legal risk.
• You are evading a previous restriction or operating multiple deceptive accounts.
• We are required to act by law, a court or a competent authority.
• Continued access could cause material harm to RankRack, a Provider, another user or the public.

Where appropriate and legally permitted, we will tell you the reason and provide an opportunity to appeal. We may act without advance notice where urgent action is reasonably necessary.

You may stop using RankRack or request account deletion at any time. Account deletion does not require us to erase information that we must or are entitled to retain for legal compliance, fraud prevention, security, dispute resolution or the establishment, exercise or defence of legal claims. Details are set out in our Privacy Policy.

19. Illegal Content and Safety

You must not use RankRack to create, upload, share or facilitate illegal content or conduct. This includes fraud, credible threats, unlawful harassment, terrorism content, child sexual exploitation or abuse material, intimate-image abuse, unlawful discrimination and content that unlawfully infringes intellectual property.

If you encounter Content that you believe is illegal, use the "Report this review" control shown on the review itself (sign in first), or email [email protected]. If there is an immediate risk of harm, contact the emergency services or relevant law-enforcement authority first.

We will operate reporting, assessment, record-keeping and complaint processes where required by the UK Online Safety Act 2023 and other applicable law.

20. Our Responsibility to You

Nothing in these Terms excludes or limits liability where doing so would be unlawful. This includes liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of rights that cannot lawfully be excluded under the Consumer Rights Act 2015.
• Any other liability that cannot be excluded or restricted by law.

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. Loss is foreseeable if it was obvious that it would happen or both you and RankRack knew it might happen when you agreed to these Terms.

Because these Terms are for consumers, RankRack is not responsible for business losses, including loss of profit, revenue, business opportunity, goodwill or business interruption arising from business use of the Platform.

RankRack is not responsible for losses caused by a Provider's acts or omissions, a contract between you and a Provider, inaccurate information supplied by a third party, or events outside our reasonable control, except to the extent that our own breach or negligence contributed to the loss or the law provides otherwise.

21. Your Consumer Rights

These Terms do not reduce any mandatory rights you have under consumer law. In the UK, these may include rights under the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024.

If you access RankRack from another country, you may also have mandatory rights under the law of your usual country of residence. Nothing in these Terms is intended to remove those rights where they apply.

22. Changes to These Terms

We may update these Terms to reflect changes to law, regulation, security, Platform functionality or our reasonable business practices.

When a change is material, we will take reasonable steps to notify registered users in advance, such as by email or a prominent Platform notice. Urgent changes may take effect sooner where necessary for legal, regulatory, fraud-prevention or security reasons.

The updated Terms will state their effective date. Changes will not retrospectively remove rights that you have already acquired. If you do not agree to an updated version, you should stop using the Platform and may close your account.

23. Governing Law and Disputes

Please contact us first at [email protected] so that we can try to resolve your concern.

These Terms and any dispute or claim connected with them are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except that:

• If you live in Scotland, you may bring proceedings in Scotland or England and Wales.
• If you live in Northern Ireland, you may bring proceedings in Northern Ireland or England and Wales.
• If you live outside the UK, mandatory consumer laws and court rights in your usual country of residence may still apply.

Nothing in this section prevents either party from using another dispute-resolution process where both parties agree or where the law requires it.

24. General Legal Terms

• Entire agreement: These Terms and the policies referred to in them form the agreement between you and RankRack about your consumer use of the Platform.
• No waiver: If we delay enforcing a right, that does not mean we have given it up.
• Severability: If a court finds part of these Terms unlawful or unenforceable, that part will be limited or removed only to the extent necessary. The rest will continue to apply.
• Transfer: You may not transfer your rights or obligations under these Terms without our written agreement. We may transfer ours as part of a merger, reorganisation or sale, provided this does not reduce your consumer rights.
• Third-party rights: Unless these Terms expressly say otherwise, no person other than you and RankRack has a right to enforce them under the Contracts (Rights of Third Parties) Act 1999.
• Language: The English version governs. Any translation is provided for convenience, subject to any mandatory local-law requirements.
• Headings: Headings are included to make these Terms easier to navigate and do not change their meaning.

25. Contact Us

Questions, complaints and legal notices about these Terms can be sent using the details below:

• Company: RankRack Ltd
• Company number: 17378395
• Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
• Support: [email protected]
• Legal enquiries: [email protected]