RankRackPolicies
Eleven documents covering what you agree to, what we do with your data, what a review has to be, and how we decide when someone disputes one. Each is its own page.
All eleven documents are in force. We update them as the platform and the law develop: each document shows when it last changed, and material changes are notified as the documents themselves describe. Questions about any of them go to [email protected].
- 1
Terms of Use for Consumers
The rules for consumers using RankRack: accounts, acceptable use, reviews, moderation, liability and your consumer rights.
- 2
Privacy Policy
What personal data we collect, why, who sees it, how long we keep it and the rights you have over it.
- 3
Cookie Policy
Every cookie and browser-storage entry the site uses, who sets it, how long it lasts and the choices you have.
- 4
Guidelines for Reviewers
What a review has to be: first-hand, honest, free of incentives, and safe to publish.
- 5
Provider Guidelines
What a provider may do with their page, how they may ask for reviews, and where the line sits.
- 6
Moderation and Prohibited-Content Policy
What we remove, how reports are handled, and how decisions get made.
- 7
Review Verification Policy
How we check that a reviewer bought the service, and what each verification label means.
- 8
Review Removal and Appeal Process
When a review comes down, how a provider challenges one, and how an appeal is decided.
- 9
Provider Right-to-Reply Process
Every provider can answer criticism in public, free, whatever they pay us.
- 10
Complaints Procedure
How to complain about us, what we aim to do about it, and where to go if we get it wrong.
- 11
Data Retention and Account Deletion Procedure
How long we keep things, and what happens to your data when you delete your account.